Shipping & returns

Where we deliver

We deliver to Ennerdale and surrounding areas — Lenasia. If you're not sure whether we cover your address, message us on WhatsApp, and we'll tell you straight away. We're adding areas as we grow.

When we deliver

Monthly lists are delivered on the day you choose at checkout. Once-off orders are delivered on our next delivery day for your area — we'll confirm the date when we confirm your order. If you need something sooner, ask us on WhatsApp; we'll tell you honestly whether we can do it.

Delivery fee

• Orders over R500: free delivery.
• Orders under R500: a R30 delivery fee applies for Ennerdale and R50 for surrounding areas.

The fee is shown at checkout before you pay.

On the day

Someone needs to be at the address to receive the order. If nobody is there and we can't reach you, we'll bring it back and arrange another day; a second delivery may be charged at the standard fee. Please check your order when it arrives — if anything is missing or damaged, tell the driver or message us the same day.

Returns and refunds

Damaged, wrong, or missing items: message us within 48 hours with a photo if you can. We'll replace the item on your next delivery or refund it—your choice. There's no charge for returning something we got wrong.

Changed your mind: for online orders, you have 7 days from delivery to cancel and return unused, unopened items in their original packaging (Electronic Communications and Transactions Act). You cover the return delivery cost, or we can collect it on our next run for the standard delivery fee. This doesn't apply to food, drinks, or anything opened.

Faulty goods: under the Consumer Protection Act, goods that turn out to be defective within six months can be returned for repair, replacement, or refund.

Refunds go back to the card or account you paid with, within 10 working days of us receiving the item.

Questions

WhatsApp: 076 448 5560 Email: orders@pt-express.co.za