Conditions of Use

These conditions apply to every order placed with PT Express, whether through this website or on WhatsApp. By placing an order, you agree to them. PT Express is a trading name of Precision Tech (Pty) Ltd ("we", "us"), registration [number], [registered address].

1. Orders

An order is placed when you complete checkout on this site, or when we confirm your order on WhatsApp. We'll confirm your first order with you before dispatch. We may decline an order if an item is unavailable, if the delivery address is outside our service area, or if payment is not received.

2. Prices

Prices are shown in South African rand and include VAT where applicable. Prices marked "On Promotion" are temporary and may return to the regular price at any time; we charge the price shown when we confirm your order. For items you request that aren't in our catalog, we quote you on WhatsApp before adding them to any order.

3. Monthly lists

If you choose "Every month" at checkout, your order becomes a standing list delivered on your chosen day each month. You can view and update your list anytime in your account or by messaging us on WhatsApp — add or remove items, change quantities, move your delivery day, skip a month, or cancel the list altogether. Before each delivery, we'll send you a reminder with the list and total; changes made before the cut-off in that message apply to that delivery. If we don't hear from you by the cut-off, we'll deliver the list as it stands and take payment as usual. Cancellation applies from the next cycle.

4. Payment

We accept card payment via PayFast, automatic monthly card payment for standing lists, and EFT against an invoice. We dispatch goods only after we receive payment. If a payment fails, that delivery does not go out, and no goods are owed; we'll let you know, and you can pay and reschedule.

5. Delivery

See our Shipping & Returns page for delivery areas, days, and fees. We deliver to the address you provide. If nobody is available to receive the order and we can't reach you, we'll rearrange delivery and may charge the delivery fee again.

6. Cancellation and returns

Under the Electronic Communications and Transactions Act, you may cancel an online order within 7 days of delivery and return unused goods in their original packaging; you're responsible for the return delivery cost. This right does not apply to foodstuffs, perishable goods, or items that have been opened or used. We handle defective or damaged goods under the Consumer Protection Act — see Shipping & Returns.

7. Your account and information

Keep your login details private. Make sure your delivery address and contact number are up to date; we rely on them to deliver and reach you. How we handle your personal information is set out in our Privacy Notice.

8. Liability

We take care to deliver what you ordered in good condition and on time. Where we fall short, our liability is limited to replacing the goods or refunding what you paid for them. Nothing in these conditions limits your rights under the Consumer Protection Act.

9. Changes

We may update these conditions from time to time. The version on this page when you place an order applies.

10. Contact

WhatsApp: 076 448 5560; Email: orders@pt-express.co.za